Privacy policy

Bloxify operates this website and online store to provide digital Roblox products and related services to our customers. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and the rights you may have regarding your personal information.

Bloxify is based in the Philippines and uses Shopify to operate and provide certain services for our website and store. Payments are processed through PayPal.

By using our website, placing an order, contacting our support team, or otherwise using our Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

We collect only information that is reasonably necessary to operate our store, process orders, provide customer support, prevent fraud and abuse, and comply with legal obligations.

Depending on how you interact with Bloxify, we may receive or process:

Order and Contact Information

This may include:

  • Your name
  • Email address
  • Phone number
  • Order number
  • Products purchased
  • Order price and transaction details
  • Information necessary to verify or resolve an order

Bloxify does not separately store customer payment-card information. Payments are processed through PayPal.

Roblox Information

To deliver Roblox products, we may collect your:

  • Roblox username

We do not ask customers for their Roblox password, account security codes, or other Roblox login credentials.

Customer Support Information

When you contact us through Live Chat, email, or Discord, we may retain the information contained in those conversations.

This may include:

  • Your Roblox username
  • Order number
  • Email address when needed to verify an order
  • Questions or information you provide to our support team
  • Screenshots or other information you voluntarily provide
  • Information relating to delivery, refunds, payment disputes, or order problems

We retain these records so we can provide support, verify orders, confirm delivery, resolve disputes, prevent fraud, and maintain appropriate business records.

Technical Information

Because our website is operated using Shopify, Shopify may automatically collect certain technical information when you visit or use the website, such as information relating to your device, browser, IP address, and website activity.

Bloxify does not intentionally collect additional tracking information for advertising purposes.

2. How We Collect Information

We may receive information:

  • Directly from you when you place an order or contact us;
  • Through Shopify when you use our website or place an order;
  • Through PayPal when a payment is processed;
  • Through our support channels, including email, Live Chat, and Discord;
  • Through information you voluntarily provide when resolving an order or support issue.

3. How We Use Your Information

We use personal information only for purposes reasonably necessary to operate Bloxify and provide our Services.

These purposes include:

Processing and Delivering Orders

We use your information to:

  • Process your order;
  • Confirm the products you purchased;
  • Contact you when necessary;
  • Obtain and verify your Roblox username;
  • Deliver your Roblox products;
  • Confirm that delivery was made to the correct Roblox account;
  • Resolve delivery problems.

Customer Support

We use information from customer communications to:

  • Answer questions;
  • Investigate order problems;
  • Verify ownership of an order;
  • Resolve incorrect or missing deliveries;
  • Handle refund or store-credit requests;
  • Handle payment disputes.

Fraud and Abuse Prevention

We may use order records, support conversations, Roblox usernames, delivery records, refund history, chargeback history, and related information to investigate suspected fraud, false claims, abuse of our Services, or other violations of our Terms of Service.

Business and Legal Purposes

We may process information when reasonably necessary to:

  • Maintain business and transaction records;
  • Establish, exercise, or defend legal claims;
  • Comply with applicable laws or lawful requests from government authorities;
  • Enforce our Terms of Service and other policies;
  • Protect Bloxify, our customers, and our Services.

We do not use customer information for direct marketing or advertising.

4. Payment Information

Bloxify uses PayPal to process customer payments.

Customers may pay through PayPal using available payment methods, including eligible debit or credit cards.

Bloxify does not ask customers to send their full card number, card security code, or PayPal password to us.

Payment information is processed by PayPal according to PayPal's own policies and terms.

5. Shopify

Bloxify uses Shopify to operate our online store and provide services such as website hosting, checkout, order management, and Live Chat.

Shopify may process personal information in connection with these services and may process or store information outside the Philippines.

Shopify's own privacy practices apply to information processed by Shopify. You can review Shopify's privacy policy here: Shopify Privacy Policy

6. PayPal

PayPal processes payments made through our store.

PayPal may collect and process information necessary to process payments, prevent fraud, comply with legal requirements, and provide its services.

PayPal may process or store information outside the Philippines.

For information about how PayPal handles personal information, please review PayPal's privacy policy: PayPal Privacy Statement

7. Discord

Bloxify uses Discord as a customer-support channel.

When you contact Bloxify through Discord, information you provide in the conversation may be retained by Bloxify for customer support, order verification, delivery records, dispute resolution, and fraud prevention.

Discord also independently processes information according to its own privacy policy.

Bloxify does not use Discord to publicly publish customer information.

8. Information We Do Not Collect

Bloxify does not intentionally collect or request:

  • Roblox passwords;
  • Roblox security codes;
  • Government identification documents;
  • Passport information;
  • Health information;
  • Religious information;
  • Political information;
  • Biometric information;
  • Full debit or credit card numbers.

Customers should never send passwords, payment-card security codes, or other highly sensitive credentials to Bloxify.

## 9. Sharing of Personal Information

Bloxify does not sell customer personal information.

We do not use customer information for targeted advertising or share customer information with advertising partners.

We may provide or make information available to service providers when reasonably necessary to operate our Services, including Shopify and PayPal.

We may also disclose information when necessary to:

  • Comply with a valid legal requirement;
  • Respond to lawful requests from government or law-enforcement authorities;
  • Establish, exercise, or defend legal claims;
  • Investigate suspected fraud or abuse;
  • Enforce our Terms of Service or other policies;
  • Protect Bloxify, our customers, or other persons.

If you open a payment dispute or chargeback, Bloxify may provide relevant order and delivery evidence to PayPal or the applicable payment processor. This may include order information, Roblox usernames, delivery records, screenshots, and relevant customer-support communications.

10. Customer Reviews and Testimonials

Bloxify may ask customers for permission before using their reviews or testimonials for promotional purposes.

We will not publicly use a customer's review, screenshot, Roblox username, name, or other customer information for marketing without obtaining appropriate permission.

Customer information is not otherwise used by Bloxify for public advertising.

11. Data Retention

Bloxify retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include the period necessary to:

  • Complete and support an order;
  • Maintain customer-support records;
  • Verify delivery;
  • Investigate refunds or payment disputes;
  • Prevent fraud or abuse;
  • Maintain legitimate business records;
  • Establish, exercise, or defend legal claims;
  • Comply with applicable legal or regulatory requirements.

When personal information is no longer reasonably necessary for these purposes, Bloxify will take reasonable steps to securely delete, destroy, anonymize, or otherwise dispose of it when appropriate.

12. Information Security

Bloxify takes reasonable measures to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

Access to customer information is limited to the Bloxify owner and other individuals specifically authorized to handle customer information.

However, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security of information.

Customers should also avoid sending passwords, payment-card security codes, or other sensitive credentials through support channels.

13. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Be informed about how your personal information is processed;
  • Access personal information that Bloxify holds about you;
  • Correct inaccurate or incomplete personal information;
  • Request deletion, erasure, or blocking of personal information where applicable;
  • Object to certain processing of your personal information;
  • Request data portability where applicable;
  • File a complaint concerning the processing of your personal information.

These rights are subject to applicable laws and may have limitations or exceptions.

The Philippine National Privacy Commission recognizes these and other data-subject rights under the Data Privacy Act of 2012.

14. How to Exercise Your Privacy Rights

To request access to, correction of, or deletion of your personal information, or to ask a privacy-related question, contact us at:

Email: contact@bloxify.net

For security purposes, we may need to verify your identity or verify information relating to your order before completing a request.

We may retain information that we are required or reasonably permitted to retain for legal, security, fraud-prevention, dispute-resolution, or legitimate business purposes.

15. Minors

Customers under the age of majority may use Bloxify's Services only with the permission and supervision of a parent or legal guardian.

Parents or legal guardians are responsible for ensuring that purchases made by minors are authorized.

If a parent or legal guardian believes that a minor has provided personal information to Bloxify without appropriate permission, they may contact us at contact@bloxify.net.

16. Third-Party Websites

Our Services may contain links to third-party websites or services.

These third parties have their own privacy policies and terms. Bloxify is not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

17. International Processing

Because Bloxify uses service providers such as Shopify and PayPal, personal information may be processed, stored, or accessed outside the Philippines.

These providers may operate in different countries and may be subject to the privacy laws applicable in those locations.

Bloxify will take reasonable steps to use service providers that maintain appropriate safeguards for personal information.

18. Philippine Data Privacy Law

Bloxify operates in the Philippines and aims to process personal information in accordance with applicable Philippine privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

Our processing practices are intended to follow the principles of transparency, legitimate purpose, and proportionality.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage customers to review this Privacy Policy periodically.

20. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, contact us:

Bloxify
Email: contact@bloxify.net

We will use reasonable efforts to respond to privacy-related requests and concerns in accordance with applicable law.

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