Refund policy

At Bloxify, we sell digital Roblox products. Because digital products are delivered electronically or in-game, they cannot be physically returned.

We want every order to be handled fairly, so if there is a problem with your order, please contact our support team and we will review it.

1. Digital Products

All Bloxify products are digital goods.

Once a digital product has been successfully delivered and redeemed or used, the sale is generally final and the product cannot be returned or refunded.

However, certain situations may qualify for store credit or a refund as described below.

2. When Is an Order Considered Delivered?

An order is considered delivered when any of the following occurs:

• The purchased item is successfully delivered in-game;
  
• A purchased Roblox account and its access information are provided to the customer;
  
• A digital code or other digital item is sent to the customer; or
  
• The customer otherwise receives access to the purchased digital product.

Customers should check their order as soon as it is delivered.

If you believe there is a problem with your order, please contact us within 24 hours of delivery.

3. Wrong Item Purchased

If you accidentally purchase the wrong item, please contact Bloxify support.

If the item has not yet been delivered or redeemed, we may allow you to exchange the purchase for another eligible product through Bloxify store credit.

Store credit will normally be equal to the eligible value of the original purchase.

Once an item has been delivered and redeemed or used, we generally cannot exchange or refund it.

4. Undelivered Orders

If you have paid for an order but Bloxify is unable to deliver it, please contact us.

After reviewing the order, Bloxify may provide either:

• A refund to the original payment method; or
  
• Bloxify store credit equal to the eligible purchase value.

If delivery is delayed because the customer is unavailable, has not provided the correct Roblox username, has not accepted a required Roblox friend request, or has not completed a requirement needed to receive the product, the order may remain pending until the customer becomes available.

5. Incorrect or Missing Delivery

If you believe you received the wrong product or did not receive the product you purchased, contact us as soon as possible.

Bloxify keeps order and delivery records and may review those records to determine what happened.

If Bloxify confirms that an error occurred on our side, we will work with you to provide an appropriate resolution, which may include:

• Correcting the delivery;
• Providing the correct product;
• Issuing store credit; or
• Issuing a refund when appropriate.

Bloxify carefully checks orders before delivery, but if an error does occur, we will work to resolve it fairly.

6. Unused Digital Products

If a digital product has not been redeemed, used, or otherwise consumed, Bloxify may allow the product to be returned for Bloxify store credit.

Store credit will normally be equal to the eligible value of the returned product.

Once a product has been redeemed or used, it generally cannot be returned.

7. Duplicate Orders

If you accidentally purchase the same product more than once, please contact us.

A duplicate order may qualify for a refund or store credit if the duplicate product has not been delivered or redeemed.

Bloxify may review the order history before approving the request.

8. Change of Mind

Bloxify does not provide refunds simply because a customer changes their mind after purchasing a product.

However, if the product has not yet been delivered or redeemed, you may contact support to ask whether the order can be exchanged for another eligible product or converted into Bloxify store credit.

9. Account Products

Some Bloxify products may include Roblox accounts created by Bloxify.

Eligible account products include a lifetime warranty.

If an account becomes banned, restricted, or inaccessible, Bloxify will investigate the circumstances.

If Bloxify determines that the problem was caused by Bloxify or by activity that occurred while the account was under Bloxify's control before it was delivered, Bloxify may provide a replacement account.

The warranty does not cover problems caused by the customer after delivery, including:

• Violating Roblox rules;
  
• Inappropriate or abusive behavior;
  
• Sharing the account with another person;
  
• Changing account security information and losing access;
  
• Intentionally or negligently compromising the account; or
  
• Other actions taken by the customer that cause the account to become unavailable.

Customers are responsible for securing their account after receiving it.

The lifetime warranty does not guarantee that Roblox will never take action against an account. Roblox independently controls its platform and may take action under its own rules.

10. Store Credit

When Bloxify provides store credit, it can be used toward a future purchase from Bloxify.

For example, **$10 USD in store credit provides a $10 USD discount** on a future eligible order.

Bloxify store credit:

• Does not expire;
  
• Has no minimum purchase requirement;
  
• Cannot be transferred to another person;
  
• Cannot be sold or exchanged for cash; and
  
• May be used toward future Bloxify purchases according to the instructions provided by Bloxify.

11. Refunds

Refunds are considered on a case-by-case basis according to this policy.

Refunds may be available for situations such as:

• Bloxify being unable to deliver an order;
  
• An eligible duplicate order that has not been delivered or redeemed; or
  
• Another situation where Bloxify determines that a refund is appropriate.

Refunds are generally not available after a digital product has been successfully delivered and redeemed or used, except where required by applicable law or where Bloxify determines that an exception is appropriate.

12. How to Request Help

If you have an issue with your order, contact us at: contact@bloxify.net

Please provide your order number and Roblox username when contacting support about an order.

For delivery issues, please contact us within 24 hours of delivery.

Providing accurate information helps us investigate your order and resolve the issue more quickly.

13. Payment Disputes and Chargebacks

If you have a problem with your order or payment, please contact Bloxify support before opening a PayPal dispute or payment claim. This gives us an opportunity to investigate and resolve the issue.

Bloxify may provide relevant order and delivery records to PayPal or another applicable payment provider when responding to a payment dispute.

This may include:

• Order information;
  
• Delivery records;
  
• Roblox usernames;
• Customer communications;
  
• Delivery confirmations;
  
• Screenshots or other evidence; and
  
• Other information relevant to the transaction.

False or fraudulent claims about an order may result in restrictions on future purchases or access to Bloxify's Services.

PayPal independently handles its own dispute and payment processes, and Bloxify does not control the outcome of a PayPal dispute.

14. Third-Party Platforms

Bloxify products may depend on Roblox, PayPal, or other third-party services.

Bloxify cannot control third-party outages, maintenance, system changes, restrictions, account actions, or other events outside our reasonable control.

If a third-party issue prevents or delays delivery, we will work with the customer to complete the order once the issue is resolved.

15. Policy Acceptance

By placing an order with Bloxify, you acknowledge that you have read and understood this Return & Refund Policy.

Nothing in this policy is intended to remove or limit any consumer rights that cannot legally be excluded under applicable law.

If you have any questions about this policy or your order, please contact us at: contact@bloxify.net